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Senior Claims Examiner, Marine Claims

Chubb (Chubb) · Other

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  • Processing new marine claims in accordance with Claims Best Practice/SOP, and Letter of Authority.
    a) Issue acknowledgement to insured/intermediaries/marketers.
    b) Appoint marine surveyors/adjusters as needed.
    c) Ensure prompt and accurate claim registration within 5 working days.
    d) Ensure claims file creation in Workview.
    e) Reserves created in PolisyAsia & Meridian.
    f) File all correspondence and documents.
    g) Follow up for initial reports from marine surveyor/adjuster/expert.
    h) Manage CABFAC/CABCO recoveries for outward placements.
    i) Ensure timely issuance of PLAs, RLAs, and SLAs to all following insurers and treaty reinsurers

  • Monitoring the progress of claims

    a) Follow up with marine surveyors/adjusters/experts for claim status and reserve updates.
    b) Follow up for Preliminary/Status/Final Reports.
    c) Remind insured/intermediaries/marketers for outstanding documents/information.
    d) Diary/pend outstanding files for monitoring.

  • Claim processing

    a) Approve claims within 7 working days upon receipt of all required reports.
    b) Ensure fair and timely settlement per marine policy terms and regulatory requirements.
    c) Communicate claim decisions (offer/denial) to insured/intermediaries/marketers.
    d) Ensure accurate claims payment and proper documentation.
    e) Maintain consistency in file status across Workview, PolisyAsia & Meridian.

  • Handling of complaints i.e.

     

    a) Monitor and manage complaints/disputes.
    b) Evaluate complaints to reduce recurring service issues

     

     

  • Responding to claims enquiries from claimants, business units, and intermediaries (internal/external calls)

     

  • Timely submission of periodic and ad hoc requests for data, analysis and reporting i.e. large loss report to management, monthly XOL report, PIAM Quarterly report etc.

  • Conduct file review – minimum once a year.

  • Others 


    a) Vendor management – ensure compliance of service standard 
    b) Fraud identification & management

     

    c) Subrogation Recovery – early action.

  • Preferably with at least 3 years experience in handling Marine claims.
  • A degree and preferably with professional insurance qualifications