Implementations - Sr Professional IInew

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Job Title

Implementations - Sr Professional II

What does a great Implementations Analyst, Sr. Professional do? As an Implementation Analyst, Sr. Professional on the Bank Solutions eCommerce and Business Banking implementation team, you will assist in implementation, training, consulting and support of software.  Implementations may be part of a larger conversion or a single product installation.  As part of the role, the Implementation Analyst will need to work on building relationships across various groups across Fiserv to deliver solutions. 

 What you'll do:

• Lead strategic and high-priority implementations, training, consulting and configuration of Configure Digital software, Fiserv’s next generation banking solution product. Implementations may be part of a larger conversion or a single product installation

• Become a subject matter expert in the products that you are tasked with implementing, including being able to resolve small and moderate complex product and/or technical issues.

• Provide project oversight and solve critical problems

• Review project deliverables and ensure it meets acceptance criteria.

• Work on building relationships across various groups across Fiserv to deliver solutions

• Engage directly with the client from the project kickoff through go-live

• Assess client business need, identify solutions, and manage requirements (within the defined Configure Digital solution)

• Manage product configuration setup and updates

• Conduct validation of configurations and connectivity testing

• Oversee Post go-live warranty support for Fiserv clients as requested by Fiserv, until handover to client services

• Maintain and update documentation, as applicable

• Manage multiple projects

• Provide client training and production (go-live) support

• Coordinate client schedules, hosted tenant provisioning, and core interface activities.

• Monitor project plan to meet expected timelines.

• Assist with managing client expectations.

• Thoroughly track, organize, document and communicate all product implementation related activities for each client.

• Act as liaison between various parties for projects that involve multiple product offerings or interfaces for Fiserv and third-party vendors.

• Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices

• Become a subject matter expert in the products that you are tasked with implementing, including being able to resolve small and moderate complex product and/or technical issues.

• Walk clients through setup, testing and procedures, including conducting training and client presentations.

• Provide occasional after hours support, as well as ability to adjust shift and work additional hours to support client implementations.

• Provide technical and product assistance and support to other Implementation Analysts and various Fiserv teams.

• Assist with documentation / review of implementation procedures.

• Projects may also include data mapping, code validations, and go live support via phone or client onsite support.

• Perform other duties as assigned

What you'll need to have:

• 2+ years of experience with customer facing projects or in a client support role

• Financial Services Industry experience

• Proficient core computer skills (ex Microsoft Office, moving files between systems, Windows basics)

What would be great to have:

• Bachelor's degree in Computer Science, Management Information Systems, Finance, Accounting or Business

• Fiserv core or Online Banking experience

• Time management skills to work on multiple projects and effectively meet deadlines

• Strong communication, including written, oral and presentation skills to be able to communicate project status, product details as well as technical specifications

• Research and analytical skills to be able to problem solve issues and determine appropriate options for clients

• Basic networking and data communication understanding is beneficial

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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