Claims-Motor Dispatch

 Description : 

• Receive and review motor insurance claims from customers via phone, email, or online platforms. 

• Assess initial claim information for completeness and accuracy. 

• Assign and dispatch claims to appropriate adjusters, repair shops, or field agents based on location, claim type, and workload. 

• Coordinate with customers, repair facilities, and internal teams to ensure timely processing and resolution of claims. 

• Track claim status and provide regular updates to customers and stakeholders. 

• Maintain accurate records of all dispatch activities and communications in the claims management system. 

• Escalate complex or urgent cases to supervisors or specialized teams as needed. 

• Ensure compliance with company policies, regulatory requirements, and service level agreements. 

• Graduate with bachelor’s degree. Insurance or customer service field is a plus. 

• Experience in claims processing, dispatch, or a related customer service role preferred. 

• Strong organizational and multitasking abilities. 

• Excellent communication and interpersonal skills. 

• Proficiency with claims management software and standard office applications. 

• Ability to work under pressure and handle high call volumes.